ND9 — the legal supplier and business address are identified on your quote.
We agree the work and the price before I start. If you later change your mind, payment remains due for agreed work properly carried out. Any cancellation or refund is handled as set out below, including your legal rights.
Agreeing your project
These terms apply to ND9’s design and website services when supplied with your quote before you accept it. Your quote describes the work, deliverables, price, payment stages and expected timing. A project is agreed when you accept the quote and these terms in writing, including by email, and I confirm the booking. Work starts after any agreed advance payment and required information have been received.
A specific term expressly agreed in your quote takes priority over these general terms, except where the law says otherwise. Changes to this page do not retrospectively change an existing agreement.
Quotes, revisions and extra work
The price covers the scope and revisions described in your quote. New pages, features, concepts or changes to an approved direction may need a separate price and revised timetable. I will explain and agree these with you before carrying out chargeable extra work. Corrections needed because I have not met the agreed brief are not treated as paid extras.
Third-party purchases, such as stock images, fonts, hosting or plugins, are only chargeable where you approve the cost in advance. Any recurring costs, renewal arrangements and cancellation terms must be agreed separately. Quotes state whether VAT applies and show the total payable.
Payment and delivery
Payment amounts and due dates are agreed in the quote; the invoice records those agreed terms. An advance payment is credited against the project price. It is not automatically forfeited if the project is cancelled.
Unless your quote agrees otherwise, the final balance is due before final files are released or a new website is launched. If an undisputed payment is overdue, I may pause further work after a written reminder and a reasonable opportunity to pay. I will explain any effect on the delivery date. This does not authorise taking down an existing live website or removing access to your own accounts or content.
Your content and approvals
Please provide the information, access, copy and images needed for the project, and make sure you have permission to use anything you supply. Check proofs carefully, including names, dates, contact details, links, spelling and print specifications, before approving them in writing.
Changes to material you have approved may be chargeable if they fall outside the agreed scope. Approval does not remove my responsibility for my own errors or your statutory rights. I will ask before publishing, launching or releasing final artwork.
Timing and pauses
Delivery dates depend on the agreed brief, timely feedback, access and any approved third-party services. If a delay arises, I will explain it and discuss the next steps. If I am waiting for your input, the remaining work may need to be rescheduled. A pause does not automatically cancel a project, forfeit your payments or create a new charge.
Cancellations and refunds
If you need to stop a project, tell me as soon as possible, preferably by email. I will stop avoidable further work and provide a breakdown of the account.
Outside any applicable statutory cooling-off right, you pay for agreed work properly completed up to cancellation and approved third-party costs that cannot reasonably be recovered. This can include research, planning, concepts, design, development and revisions, even if you decide not to use the results. Charges will follow agreed rates or milestones; for a fixed-price job, an incomplete stage is valued fairly in proportion to the work supplied. Work within the original scope will not exceed the agreed project price.
I will take reasonable steps to reduce cancellation losses, avoid double charging and deduct payments already received. Any excess advance payment will be refunded; any justified balance remains payable. There is no automatic charge for all remaining work and no separate cancellation penalty.
I do not offer change-of-mind refunds for completed services that meet the agreement, subject to the consumer rights below. If I cancel for reasons not caused by your breach, I will refund amounts paid for work not supplied and discuss a fair handover. Your rights if I breach the agreement are unaffected.
If you are buying as a consumer
You are a consumer when buying wholly or mainly outside your trade or profession. For a qualifying distance or off-premises service contract, you normally have 14 days after the contract date to cancel without giving a reason. Any longer cancellation period required by law still applies.
I will only begin during that period at your express request after giving you the cancellation information. If you then cancel, only a lawful proportionate charge for services supplied is payable. Without the required information or request, you will not be charged for services supplied during that period.
You lose that cancellation right after full performance only if you expressly requested early performance and acknowledged that consequence. Early delivery of separately supplied digital content requires its own express consent, acknowledgement and confirmation; accepting these terms alone does not waive either right.
Send a clear cancellation statement to hello@nd9.co.uk or the business address above before the deadline. You can use the form below but do not have to. A refund due on statutory cancellation will be made without undue delay, within 14 days of notice, using the original payment method unless otherwise agreed, without a refund fee.
Cancellation form
Complete and send this only if you wish to cancel.
To: ND9
hello@nd9.co.uk
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Service / quote reference:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:
Delete whichever of I/We or my/our does not apply.
Final files and use of the work
Your quote sets out the files you will receive. Once payment for the relevant deliverables is complete, you may use the approved final work for the purposes agreed, including allowing another supplier to maintain it for you. Ownership of your existing content stays with you.
Unless separately agreed in a signed written assignment, copyright in my original work remains with me. Unused concepts and working files are not included unless listed in the quote. Third-party assets, fonts, WordPress and other open-source code retain their own licences; this policy does not restrict rights those licences already give you. If you need a copyright transfer or editable source files, we will agree this before work starts.
Websites and ongoing support
Hosting, domain renewals, maintenance and future changes are included only where the quote says so. I cannot guarantee particular search rankings, enquiry numbers or sales. This does not override a specific promise in the agreed brief or my duty to carry out the work properly.
I will keep non-public project information confidential and ask before featuring your project publicly. Where a separate data-processing agreement is needed for access to personal data, we will agree it before that work begins.
Problems, complaints and your rights
If something is wrong, email hello@nd9.co.uk with your quote reference and the details. I will respond promptly, investigate and explain how I propose to resolve it. Where appropriate, I will correct work that does not meet the agreement without an extra charge.
Consumers retain rights to services carried out with reasonable care and skill and to applicable remedies, including repeat performance, a price reduction or refund. These terms do not exclude those rights, liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. No contractual time limit here removes your right to bring a valid claim.
The agreement is governed by the law of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts of their home jurisdiction. If we cannot resolve a consumer complaint, I will provide the alternative dispute resolution information required by law.